Shipping Details & Return Policy

SHIPPING:

Please allow 1-2 business days for us to process and ship your order. We process and ship out orders Monday - Friday. Selecting an upgraded shipping option will not decrease the time it takes to process orders, it only speeds up shipping time it takes to receive your order. Due to backlogged logistics, Preorders may take longer to be delivered than expected. Preorders have an estimated ship date due to the information sent from carrier. If your preorder parcel takes longer than the date stated, we do apologize and we will make sure your item is shipped out by us as soon as we receive the item. Please note that once your parcel has shipped from Love, Poppy, tracking has been provided for you and the delivery is out of our control. Love, Poppy is not responsible for lost packages or undeliverable parcels that have not been returned to Love, Poppy. 

WORLDWIDE:

We ship worldwide! Usually takes 5-10 days to process and have the order delivered.

Love, Poppy is not responsible for paying VAT, import fees, customs or duties on any order. 

RETURN POLICY:

Please email contact@lovepoppy.com to start a return.

If the return meets all return criteria stated below, a store credit Love, Poppy E-Giftcard will be issued. We do NOT issue refunds to the original form of payment.

• Returns must be started within 10 days from the date your order was delivered.

• Return requests received after 10 calendar days will not be accepted.

• Refunds will be issued in the form of a store credit Love, Poppy E-Giftcard.

• Shipping charges are non-refundable.

• We are not responsible for lost or stolen packages.

Returns must be in original, unworn condition with no stains, defects, make up, or any signs of wear or use. All original tags must be attached.

A pre-paid return label will be provided for you to send back your item(s) for U.S. orders only. Once your shipping label has been created, you must return your item within 3 business days. Any returns sent later will be charged a 25% restocking fee.

 

• Bodysuits / Unitards are FINAL sale.
• All items purchased at a pop up shop are FINAL sale.
• Black Friday / Cyber Monday sales are FINAL sale.
• All sale items are FINAL sale.

IF THERE IS A MISTAKE WITH YOUR ORDER:

If there is a mistake with your order or if you have received a damaged item, please contact us via email at contact@lovepoppy.com. We kindly ask you to package the item with care in the original form it was sent. A free return label will be provided for you.